Resetting The Call Center Administrator Password - Nortel Call Center Set Up And Operation Manual

248 Chapter 18 Troubleshooting Call Center
To reset the Operator password using a phone
Set xxx
NEXT
Pswd:
RETRY
Reset pswd?
YES NO
Exit

Resetting the Call Center Administrator password

You can reset the Call Center Administrator password if it is lost or forgotten.
To reset the Call Center Administrator password using CallPilot
Manager
For how to reset the Call Center Administrator password refer to
page 28.
N0008709 04
Press ≤·°fi.
1
Press ‡.
2
In this example, xxx represents the CDN for skillset 1.
Enter ‡‹‡‹°fl‡‹‡‡‡·‹
3
OK (Resetoperpswd) and press OK.
Press YES.
4
5
The session ends.
The Operator password is now reset to
fl‡‹‡¤°fl‡
(Operator.)
"Call Center password access" on