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Chapter 5 Setting up skillsets
Disabling a skillset
You must disable a skillset if you want to change the skillset properties or administer the lines.
If you disable a skillset, no new calls go to the skillset. Any calls that are in the skillset get
distributed until the calls are ended.
To disable a skillset
1
Start CallPilot Manager.
2
Click the Call Center heading.
3
Click the Skillset List link.
The Skillset List page appears.
4
Click the Disable link for the skillset you want to disable.
A message appears that asks you to confirm the request to disable the skillset.
5
Click the OK button.
On the Skillset List page in the Status column the skillset changes from Enabled to Disabled.
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