Setting Up Call Center General Properties; Assigning The Call Center Language - Nortel Call Center Set Up And Operation Manual

Chapter 13

Setting up Call Center general properties

Setting up Call Center includes assigning the language and setting up general Call Center
properties.
You can generate a System Configuration Report to see a snapshot of your Call Center settings.
You can enable Software Authorization Codes if you want to increase the number of agents at your
call center or enhance your call center with options such as Multimedia Call Center.
Note: Multimedia Call Center is not available for CallPilot 100/150

Assigning the Call Center language

The languages available for Call Center are the languages that are available for CallPilot. If you
change the Call Center language, you also change the CallPilot language.
To assign the Call Center language
1
Start CallPilot Manager.
2
Click the Configuration heading.
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