Using Feature Codes; Feature Codes - Nortel Call Center Set Up And Operation Manual

Chapter 3

Using Feature Codes

You use Feature Codes to perform Call Center functions on your telephone.

Feature Codes

Feature Codes are assigned during installation. This guide shows the default Feature Codes. Call
Center can also use custom Feature Codes. If the default Feature Codes are used by another
application, your system automatically assigns custom Feature Codes. If your System
Administrator has assigned custom Feature Codes, you can use the table
258 to record the Custom Feature Codes.
To determine the Feature Codes
Login/out:
Ready Mode:
Press ≤·•⁄.
1
2 The display shows the name and number of the Log In/Log Out
F9xx
NEXT
Feature Code. xx represents a number between 00 and 99.
Press NEXT.
3
4
F9xx The display shows the name and number of the Ready Mode Feature
NEXT
Code.
Press NEXT to see more Feature Codes.
5
When the display shows QUIT you have seen all the Feature Codes.
6
Press ® to end the session.
7
"Feature Codes" on page
Nortel Call Center Set Up and Operation Guide
33