Nortel Call Center Set Up And Operation Manual page 183
Nortel call center: operation guide
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (289 pages) ,
- Administration manual (191 pages)
Table of Contents
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Call Center overflow
Call Center Greetings
Call Center Intelligent CLID/
DNIS Routing
Call Center Intelligent Caller
Input Routing Tables
Expected Wait Time
Activity Codes
Enable Caller ID
Line Answering
Note: Multimedia Call Center is not available for CallPilot 100/150
Chapter 13 Setting up Call Center general properties
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Skillset number
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Skillset name
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Rule
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Service Mode
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Conditions
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Actions
Lists for each call center greeting:
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Greeting number
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Status (whether the greeting is recorded)
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Caption
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Skillsets that use the greeting
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Line
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CLID/ANI number
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DNIS number
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Action
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Length of rule
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Match string
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Action
EWT Greetings:
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EWT Greeting Table Number
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Wait Time Interval
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Greeting ID
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ID
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Name
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Description
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Name with number backup, number only, or none
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Line
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Rings
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Table
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Skillset
Nortel Call Center Set Up and Operation Guide
183
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