Configuring Several Lines - Nortel Call Center Set Up And Operation Manual
Nortel call center: operation guide
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (289 pages) ,
- Administration manual (191 pages)
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Chapter 12 Line administration
Configuring several lines
1
Start CallPilot Manager.
2
Click the Auto-Attendant heading.
3
Click the Change Many Lines link.
The Change Many Lines page appears.
4
In the From box type the number of the first line to add.
5
In the To box type the number of the last line to add.
6
From the Answer Mode list box select Call Center.
7
In the Table/Skillset Number box type the number of the skillset you want to answer these
lines.
8
From the Number of rings list box select the number of rings before Call Center answers.
You must select a number from 0 to 12.
9
Click the Submit button.
N0008709 04
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