General Configuration - Nortel Call Center Set Up And Operation Manual

230 Chapter 17 Examples of Call Center configurations

General Configuration

Additional keycodes
Agents
Greetings
Greeting 2
Greeting 3
Greeting 4
Greeting 5
Greeting 6
Greeting 7
Greetings 8 & 9
Greetings 10 & 11
Greetings 12 & 13
Greeting 50
Greeting 51
Greeting 52
N0008709 04
Call Center Professional Upgrade, Reporting for Call Center
Agent 1- Bob
Agent 2- John
Agent 3- Jane
Agent 4- Sales4
Agent 5- Installation booker 1
Agents 6-14 Installers
Agents 15-19 Sales
Agent 20- Installation booker 2
Agent 21-22 Supp_book1
Agents 23-33- Installers
Welcome to Mosaic Hardwood Flooring Sales department. Please stay on
the line for one of our representatives or enter your Customer ID.
Welcome to Mosaic Hardwood Flooring Support department. Press 1 to
book a support request, 2 to check on the status or cancel an existing
booking, or stay on the line for general inquiries.
Welcome to Mosaic Hardwood Flooring Installation department. Press 1 to
book an Installation request, 2 to check on the status or cancel an
installation booking, or stay on the line for general inquiries.
Thank you for entering your Customer ID. A representative will be with you
shortly.
All of our representatives are currently busy. Please continue to hold or
press 9 to leave a message.
Thank you for continuing to hold. Please stay on the line, or press 9 to
leave a message which will be returned as soon as possible by a
representative.
Thank you for continuing to hold. Please stay on the line or press 9 to leave
a message.
Advertisement Announcements1 & 2
Support Announcements 1 & 2
Installation Announcements 1 & 2
The expected wait time for your call is 3 minutes. Please stay on the line or
press 9 to leave a message.
The expected wait time for your call is 6 minutes. Please stay on the line or
press 9 to leave a message.
The expected wait time for your call is 9 minutes. Please stay on the line or
press 9 to leave a message.