Changing An Activity Code; Deleting An Activity Code - Nortel Call Center Set Up And Operation Manual

Changing an Activity Code

You can change an Activity Code's name and description. You cannot change an Activity Code's
number.
1
Click the Call Center heading and click the Activity Codes link.
The Activity Codes page appears.
2
Click the Change link for the Activity Code you want to change.
The Activity Code Setup page appears.
3 Make the changes you want to the Activity Code's name and description.
4 Click the Submit button.

Deleting an Activity Code

1 Click the Call Center heading and click the Activity Codes link.
The Activity Codes page appears.
2 Click the Delete link for the Activity Code you want to delete.
The Activity Code is deleted from the Activity Codes table.
Chapter 15 Activity Codes
Nortel Call Center Set Up and Operation Guide
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