Communicating Activity Codes To Supervisors And Agents - Nortel Call Center Set Up And Operation Manual

To import a list of Activity Codes
1 Click the Call Center heading and click the Activity Codes link.
The Activity Codes page appears.
2 Click the Import button.
The Importing Activity Codes dialog box appears.
3 In the Load Activity Code From box, enter the path of the file you want to import
or
click the Browse button and locate the file.
4 Choose the Append option if you want to add the list of Activity Codes to your existing
Activity Codes, and select the Replace Duplicate Codes check box if you want to replace any
duplicates in the Activity Code table with the new values in your list,
or
choose the Replace All Codes option if you want to replace your table of Activity Codes with
the new list.
5
Click the Submit button.
If you chose to replace all codes, a message appears that asks you to confirm that you want to
replace all the Activity Codes in the table. Click the Yes button.

Communicating Activity Codes to supervisors and agents

You can print the Activity Code table screen and distribute it to supervisors and agents in your Call
Center. Then they will know which Activity Codes your Call Center uses, and how to enter them.
When you make any changes to your Activity Codes, be sure to communicate the changes to the
agents and supervisors.
Chapter 15 Activity Codes
Nortel Call Center Set Up and Operation Guide
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