System Configuration Report - Nortel Call Center Set Up And Operation Manual

182 Chapter 13 Setting up Call Center general properties

System Configuration Report

The System Configuration Report includes information about Call Center configuration.
The Call Center information in the System Configuration Report:
Call Center Parameters
Multimedia Call Center
Properties
Call Center agents
Call Center skillsets
Call Center Routing Tables
N0008709 04
Lists the current Call Center general parameters.
• whether Multimedia Call Center is enabled
• Server Address
• Server Port
Lists for each agent:
• Agent ID
• Agent Name
• Skillsets assigned
• Priority
• Supervisor status
• Automatic answer
• Call type
• Missed call
• Activity Code Entry Type
Lists for each skillset:
• Skillset ID
• Skillset Name
• Control DN
• Message Waiting Indicator extension
• Method of Call Distribution
• Break time
• Delay answer time
• Language type
• Attd Ext
• EWT# Calls
• EWT Init Call Dur
• ActEntry Type
Lists for each skillset:
• Skillset number
• Day Routing Table start time
• Night Routing Table start time
• Day Routing Table steps
• Night Routing Table steps