Importing Activity Codes - Nortel Call Center Set Up And Operation Manual

212 Chapter 15 Activity Codes

Importing Activity Codes

You can import files of Activity Codes. You can update the Activity Code table with a spreadsheet
or other file. You specify whether the file replaces the Activity Code list, or is added to it.
Creating a list of Activity Codes
The file you create to import must:
• be in ASCII format. If you create the list in Notepad, save it in ANSI format. If you create the
list in Excel, save it in .csv format.
• have one Activity Code per line, comprised of the ID, name, and description, separated by
commas.
Example of an Activity Code list created in Notepad
Example of an Activity Code List created in Excel
N0008709 04