How Agents Enter Activity Codes - Nortel Call Center Set Up And Operation Manual

How agents enter Activity Codes

≤·‚‡ is the Feature Code for Activity Codes. We recommend that agents program
≤·‚‡ to a memory button on their telephone. For how to program a Feature Code to a
memory button see
Activity Id:
RETRY
Sales support
RETRY
Another actv?
YES NO
"Programming a memory button with a Feature Code" on page
1 During or after a call but before the end of the active peg period,
the agent presses ≤·‚‡.
If an agent is Prompted and has not entered an Activity Code by the
end of the call, an ≤·‚‡ session starts automatically.
The agent enters the Activity Code number and presses OK.
2
OK
3 The Activity Code name is displayed, in this example Sales
OK
support. The agent presses OK to confirm this is the correct Activity
Code.
The agent can press YES to enter another Activity Code or press NO
4
to end the ≤·‚‡ session.
Pressing NO or releasing the session on this display submits
Activity Codes.
Chapter 15 Activity Codes
Nortel Call Center Set Up and Operation Guide
215
34.