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Call Center Agents - Nortel Call Center Set Up And Operation Manual

Nortel call center: operation guide
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262
Chapter 19 Call Center Programming Record

Call Center agents

Agent ID
Agent name
and type
N0008709 04
Supervis
Names and #s of skillsets
or status
agent is assigned to
Y/N
Priority
Missed Call
Option
Auto
Answe
r
Y/N

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