Example Of A Night Routing Table - Nortel Call Center Set Up And Operation Manual

Example of a Night Routing Table

To set up the routing table steps shown in
procedure "To set up the Night Routing Table
Example of Night Routing Table steps
Step number
1
2
To set up the Night Routing Table example
1
Start CallPilot Manager.
2 Click the Call Center heading.
3 Click the Skillset List link.
The Skillset List page appears.
4 Click the Night link for Skillset 1.
The Night Routing Table page appears.
5 Click the Insert link.
The Routing Step page appears.
The Greeting option is selected by default.
6 In the Greeting box, type 6.
7
At the Intelligent Caller Input Routing option, select Basic.
8
Click the Submit button.
The Greeting step appears as step 1 in the Night Routing Table list.
9
Click the Insert link for the End step.
The Routing Step page appears.
10 Select the Disconnect option.
11 Click the Submit button.
The Disconnect step appears as step 2 in the Night Routing Table list.
12 Click the Close button to return to the Skillset List page.
Type of step Step parameters
Greeting Greeting 6, non-business hours greeting
Not forced play
Intelligent Call Input Routing, Basic
Disconnect There are no parameters for the Disconnect option.
Chapter 10 Setting up Routing Tables
"Example of Night Routing Table
example".
Nortel Call Center Set Up and Operation Guide
157
steps", follow the