Assigning Activity Code Settings To Agents And Skillsets; Generating Activity Code Reports - Nortel Call Center Set Up And Operation Manual

214 Chapter 15 Activity Codes

Assigning Activity Code settings to agents and skillsets

By default agents and skillsets have Optional prompting for Activity Codes.
To set up or change Activity Code settings for an agent see
• "Adding an agent or a supervisor" on page 39
• "Adding more than one agent" on page 41
• "Changing agent information" on page 43
To set up or change Activity Codes for a skillset see
• "Setting up or changing a skillset" on page 50

Generating Activity Code reports

You can generate Activity Code reports that are sorted according to Activity Code, skillset and
agent. For information on generating these reports see the Nortel Call Center Reporting Set Up
and Operation Guide.
You can view a list of your Activity Codes by ID, name and description in the System
Configuration report. For more information see
page 184.
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"To generate the System Configuration Report" on