Nortel Call Center Set Up And Operation Manual page 234
Nortel call center: operation guide
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (289 pages) ,
- Administration manual (191 pages)
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234
Chapter 17 Examples of Call Center configurations
Routing Tables
N0008709 04
Day Routing Table steps
1 - Greeting 1
Advanced Caller Input: Table 1
2 - Distribute 00:50
3 - Greeting 8
4 - Distribute 00:50
5 - EWT Table 1
Basic Caller Input:
9 = Transfer to skillset mailbox
6 - Distribute 00:50
7 - Greeting 9
8 - Distribute 01:20
9 - Greeting 7
Basic Caller Input:
9 = Transfer to skillset mailbox
10 - Go to step 2
Night Routing Table steps
1 - Send to Skillset Mailbox
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