Changing A Caller Input Rule; Changing The Rule Length For A Caller Input Table - Nortel Call Center Set Up And Operation Manual

Changing a Caller Input rule

You can change a caller input rule at any time. If you want to change the length for the rules in a
Caller Input table, refer to
want to change a specific rule in a table, refer to

Changing the rule length for a Caller Input Table

1
Start CallPilot Manager.
2 Click the Call Center heading.
3 Click the Caller Input Rules link.
The Caller Input Rules Tables page appears.
4 Click the Change link for the table you want to change.
The Rule Table Properties page appears.
5 Make the appropriate change to the length. Select Fixed or Variable, depending on whether
you want to create a rule that applies to a dialstring of a fixed or variable length:
• If you select Fixed, in the Fixed box enter the number of digits allowed.
The fixed length can be from 1 to 50 digits.
• If you select Variable, in the Variable boxes type the minimum to the maximum range of
caller input digits. The minimum value must be 1 or greater. The maximum value must be
anything greater than the minimum value, up to 50.
6 Click the Submit button.
Changing a Caller Input Rule
1 Start CallPilot Manager.
2 Click the Call Center heading.
3
Click the Caller Input Rules link.
The Caller Input Rules Tables page appears.
4
Click the Rules link for the table that has the rule you want to change.
The Match Table page appears.
5
Click the Change link for the rule you want to change.
The Match Rule Setup page appears.
6 Make the changes you require to the Match String or Action.
7 Click the Submit button.
The Match Table page appears with the changed rule.
8 Click the Close button to return to the Caller Input Rules Tables page
or
repeat steps 5 through 7 to change another rule.
"Changing the rule length for a Caller Input Table" on page
Chapter 11 Creating Caller Input Rules
"Changing a Caller Input Rule" on page
Nortel Call Center Set Up and Operation Guide
167
167. If you
167.