Nortel Call Center Set Up And Operation Manual page 75

To record a Primary or Alternate skillset mailbox greeting
<Skillset name>
Greeting options
REC CHOOSE CFWD
Greeting:
PRIME ALT PERS
Not recorded
Record now?
YES NO QUIT
Record greeting:
RETRY OK
Accept greeting?
RETRY PLAY OK
≤
·°⁄.
1 Press
Follow the voice prompts or the display button options to open the
skillset mailbox.
2 The skillset mailbox name appears briefly.
3
If you use the CallPilot interface:
Press °¤ to open the Greetings Options menu
•
• Go to step 4
If you use the Norstar Voice Mail interface:
Press ADMIN or °
•
Press GREET or ¤
•
• Go to step 4
Press REC or ⁄.
4
Press PRIME or ⁄ to record the Primary greeting
5
or
press ALT or ¤ to record the Alternate greeting.
If you are changing a greeting, the current greeting starts to play.
6 If this is the first time you are recording a greeting, this display
appears briefly.
Press YES or ⁄ and record your greeting at the tone.
7
Press OK or £ to end the recording.
8
Press OK or £ to accept the recording
9
or
press PLAY or ⁄ to listen to the greeting
or
press RETRY or ¤ to rerecord the greeting.
10 Press ® to end the session.
Chapter 6 Setting up skillset mailboxes
Nortel Call Center Set Up and Operation Guide
75