Skillset Mailbox Password; Changing A Skillset Mailbox Password - Nortel Call Center Set Up And Operation Manual

72 Chapter 6 Setting up skillset mailboxes

Skillset mailbox password

To decrease the chances of unauthorized access to a skillset mailbox, change its password every 30
days.
Keep a written copy of the skillset mailbox passwords in
Give the skillset mailbox passwords only to the agents who retrieve messages at your call center.
For security reasons, choose an uncommon password, not a predictable password like 1234 or
1111. If someone knows a skillset mailbox password, they can access the skillset mailbox and play
or delete messages. They can also access CallPilot and use it fraudulently or disrupt service.

Changing a skillset mailbox password

You can change a skillset mailbox password at any time. A password must be from four to eight
digits long and cannot start with zero.
To change a skillset mailbox password
<Skillset name>
Pswd:
RETRY OK
Again:
RETRY OK
Password OK
N0008709 04
≤
·°⁄.
1
Press
Follow the voice prompts or the display buttons to open the skillset
mailbox.
2
The skillset mailbox name appears briefly and the recorded name
plays.
3 If you use the CallPilot interface:
Press °› to open the Mailbox Password menu
•
• Go to step 4
If you use the Norstar Voice Mail interface:
Press ADMIN or °
•
Press PSWD or ›
•
• Go to step 4
Enter your new mailbox password and press OK or £.
4
Re-enter your new mailbox password and press OK or £.
5
6 This display appears briefly.
Press ® to end the session.
7
"Skillset mailboxes" on page 264.