Nortel Call Center Set Up And Operation Manual page 245
Nortel call center: operation guide
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (289 pages) ,
- Administration manual (191 pages)
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Routing Tables
Chapter 17 Examples of Call Center configurations
Day Routing Table steps
1 - Greeting 148 Forced Greeting
2 - Distribute 01:30
3 - Greeting 149
4 - Distribute 01:30
5 - Greeting 150
6 - Go to step 2
Night Routing Table steps
1 - Send to Skillset Mailbox
Nortel Call Center Set Up and Operation Guide
245
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