Nortel M2006 Quick Reference Manual
Meridian digital telephones and options
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Also See for M2006:
- User manual (74 pages) ,
- Product support bulletin (4 pages) ,
- Description (106 pages)
Related Manuals for Nortel M2006
Summary of Contents for Nortel M2006
- Page 1 Meridian Digital Telephones and Options M2006 M2008/M2008HF M2616 M2216ACD M2016S Secure Set Quick Reference Guide Enterprise Solutions Documentation...
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Page 2: Introducing Your Meridian Digital Telephone
By pressing the lower right-hand key (or lifting the handset), you can make a call on your primary line. The telephone may also have other line keys. (The M2006 only supports a single line key). means the line is on hold º... -
Page 3: Placing A Call On Hold
Auto Dial lets you dial a specific telephone number by pressing a feature key. To store an Auto Dial number: ç ç To use Auto Dial: ç To display the Auto Dial number: œ ç Placing a call on hold Use the Hold feature to place a call on hold. -
Page 4: Transferring Calls
Introducing your Meridian Digital Telephone Transferring calls Use the Transfer feature to redirect a call to a third party. To transfer a call to another number: † º † º For MSL-100 systems: † ø ® If the person you are calling is not available: ∫... -
Page 5: Using Handsfree
Using Handsfree If your telephone is a an M2616 or M2008HF model, you can use the built in microphone and speaker instead of the handset. At ant time during a call, you can switch to the handset by picking it up. You can also mute your microphone so that the other party cannot hear you speaking. -
Page 6: Last Number Redial
Conference You can set up a conference call for up to three (or six) people, including yourself. Contact your telephone system administrator to find out the maximum number of persons you can join in a conference call on your system. -
Page 7: Ring Again
To cancel Ring Again: ¶ Stored Number The Stored Number feature allows you to store a single telephone number that you can dial quickly. You can easily change the stored number. To store a number when you're not on a call: º... -
Page 8: Group Call
Making calls quickly and easily To display the stored number: œ º To call the stored number: º Group Call Group Call automatically calls members of a predefined group, one at a time, until they have all answered. Ask your system administrator for details on creating a conference call group. -
Page 9: Handling Calls
Handling Calls Call Forward Call Forward allows you to transfer all your calls so that they ring at another DN. You cannot forward calls while your telephone is ringing. To forward all your calls: ∑ ∑ To cancel Call Forward: ∑... -
Page 10: Call Pickup
Call Waiting Key: ® ∫ 2637 Call Pickup Using Call Pickup, you can answer a ringing telephone from any telephone in your Pickup Group or another Pickup Group. To answer a ringing call in your own Call Pickup group: ƒ... - Page 11 The 2 line by 24 character display makes the most sophisticated features on your Meridian Digital Telephone easy to use. Screen prompts take you step by step through procedures and keep you informed on the status of various features such as Call Forward and Make Set Busy.
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Page 12: Volume Adjustment
Speaker Volume ‹ Dial to adjust Handset Volume › Dial to adjust Handsfree Volume (If you telephone has Handsfree activated) fi ® to increase or decrease the volume for the selection you have made. Press to save and exit programming mode. -
Page 13: Language Selection
Call Timer Enable Press and dial CALL TIMER ON to choose between Call Timer On and Call Timer Off. Press ® to save and exit programming mode. Idle Screen Format Press and dial IDLE FORMAT ® to scroll through the eight possible selections. When you find the Idle Screen you want to select, press Language Selection Press... -
Page 14: Agent Features
Meridian M2216ACD Digital Telephone Meridian M2216ACD Digital Telephone This section lists the sequence of commands for ACD features on your Meridian Digital Telephone. Release Key Release (Rls) key Hold key Hold Key Supervisor Supervisor Jack Jack Agent Jack Agent Jack... -
Page 15: Answer Acd Calls
∫ 2637 Headset Note: Nortel Networks recommends setting physical and audio characteristics. Performance perception is subjective; so, it is recommended that the headset user try using their headset with each of the three settings on both internal and external calls to determine which works best for them. As with all Meridian Digital Telephones, amplified headsets are recommended. -
Page 16: Make Busy
Agent Features Hold ˙ Make Busy ∫ Make Busy Not Ready ∫ Not Ready For MSL-100 systems: ∫ Not Ready Answer Supervisor ∫ Supervisor Call Supervisor ∫ Supervisor Conference with Supervisor ∫ Supervisor ∫ Supervisor Press Hold. To take a call off Hold, press the key beside the fast flashing indicator. -
Page 17: Supervisor Features
Transfer to Supervisor ∫ Supervisor ∫ Supervisor ® Walkaway ˙ ∫ Not Ready To return: ∫ In-Calls ∫ Not Ready Supervisor Features Answer Agent ∫ Ans Agent Answer Emergency ˙ ∫ Ans Emerg Call Agent ∫ Call Agent ∫ Agent 1. -
Page 18: Display Agent Status
Supervisor Features Call Waiting Indicator Display Agent Status ∫ Disp Agent ® Display Queue Status ∫ Disp Queue ® 1. Off - few or no calls waiting. 2. On - an acceptable number of calls waiting. 3. Slow flashing - calls are backing up in the queue. -
Page 19: Headset Talk/Listen
Headset Talk/Listen Pand ® Hold ˙ Observe Agents ∫ Observe ∫ Agent ® Supervisor Features 1. Press Program Dial 2. Use the Volume Bar to toggle between Listen Only and Talk & Listen 3. Press Program to exit and save changes. -
Page 20: Meridian Communications Adapter
Meridian Communications Adapter Meridian Communications Adapter AT dialing commands AT dialing commands are similar to those used to make data calls using a Hayes Smartmodem*. AT dialing is not case sensitive. Commands not found here do not apply to using the Meridian Communications Adapter, and are not supported. To user AT dialing: ATDnnn ATDPnnnn... - Page 21 ATQn ATVN ATXn ATSn? ATSn=x ATCn ATEn ATTSP! AT&Cn AT&Dn AT&Rn Meridian Communications Adapter - Result Code (n= 0, 1; if n= 0 then results are sent) - Verbal Result (n= 0, 1; if n= 0 then numeric codes are sent - Result Code Selection (n= 0, 1;...
- Page 22 Meridian Communications Adapter AT&Sn AT&F AT&Yn Note: You must follow each command (except A/) by a carriage return <CR> to execute the command. - Data-set-ready (n= 0, 1; if n= 1 then DSR is always present) - Factory configuration (n= 0, 1; if n= 1 returns AT configuration to defaults) - Recall user profile (n= 0, 1;...
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Page 23: Keypad Dialing Commands
Keypad Dialing commands Keypad dialing refers to the commands you can invoke from your telephone’s keypad. The top right-hand function key on your telephone is called the Program key or P-key. To use keypad dialing: - Manual Data Call - Release Data Call - Language Selection ‚fi... - Page 24 Title to and ownership of Meridian SL-1 software shall at all times remain with Northern Telecom. Meridian SL-1 software shall not be sold outright and the use thereof by the customer shall be subject to the parties entering into software agreements as specified by Northern Telecom.