Importing A Call Center Greeting - Nortel Call Center Set Up And Operation Manual

118 Chapter 8 Recording Call Center Greetings

Importing a Call Center greeting

If you use Enhanced or Professional Call Center you can import a previously recorded greeting in
.wav file format, so that you can use the same greetings across your system. You cannot import a
previously recorded greeting if you use Basic Call Center.
The .wav file format must be:
• Bit Rate - 8 KHz
• Audio sample size - 16 bit
• Channels - mono or stereo
• Audio format - PCM 44.1 kHz
To import a previously recorded greeting
1 Click the Call Center heading.
2
Click the Greetings link.
The Call Center Greetings page appears.
3
Click the Voice link for the number of the greeting you want to record.
The page you can record a greeting from appears.
4
If you know the location of the greeting, in the Import box type the location of the file and
click the Send button
or
if you do not know the location of the greeting, at the Import option click the Browse button
and follow steps 6 through 9.
The Open dialog box appears.
5 From the Look in list, select the location of the file.
6 In the File name box, type the file name.
7 From the Files of type list, select the file type.
8 Click the Open button.
9
Click the Send button.
10 To play the greeting, in the Connect to box type an extension or telephone number and click
the Play button.
Your telephone rings.
11 Answer the telephone to listen to the greeting.
12 Click the Save button to save the greeting.
The greeting you save replaces the previously recorded greeting.
13 Click the Close button and replace the telephone handset.
14 If you want to enter a caption for the greeting, click the Refresh button on your browser.
15 Click the Add Caption link for the greeting.
The Greeting Caption page appears.
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