Example Of A Day Routing Table - Nortel Call Center Set Up And Operation Manual

Example of a Day Routing Table

To set up the routing table steps is shown in
procedure "To set up the Day Routing Table
Example of Day Routing Table steps
Step number
1
2
3
4
5
6
To set up the Day Routing Table example
1
Start CallPilot Manager.
2
Click the Call Center heading.
3
Click the Skillset List link.
The Skillset List link appears.
4 Click the Day link for Skillset 1.
The Day Routing Table page appears.
5 Click the Insert link.
The Routing Step page appears.
Greeting 1 is assigned by default.
6 Select the Forced Play check box.
7 At the Intelligent Caller Input Routing option select None.
8 Click the Submit button.
The Greeting step appears as step 1 in the Day Routing Table list.
9
Click the Insert link for the End step.
The Routing Step page appears.
10 Click the Distribute for option.
Type of step Step parameters
Greeting Greeting 1, information greeting
Forced
Transfer none enabled
Distribute for 1:00 (one minute)
Greeting Greeting 2, general company greeting
Not forced play
Intelligent Call Input Routing, Basic with defaults
Distribute for Accept default - distribute for 00:30 (thirty seconds)
Greeting Greeting 3, please wait greeting
Not forced play
Intelligent Call Input Routing, Basic with operator default
Goto Routing Table step 2
Chapter 10 Setting up Routing Tables
"Example of Day Routing Table
example".
Nortel Call Center Set Up and Operation Guide
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steps", follow the