Related Documents - Nortel Call Center Set Up And Operation Manual
Nortel call center: operation guide
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (289 pages) ,
- Administration manual (191 pages)
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Chapter 1 About Nortel Call Center
Related documents
For more information about Call Center refer to the:
•
Nortel Call Center Agent Guide
•
Nortel Call Center Supervisor Guide
•
CallPilot 100/150 Call Center Telephone Administration Guide
•
Nortel Call Center Reporting Set Up and Operation Guide
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Multimedia Call Center Set Up and Operation Guide
•
Multimedia Call Center Web Developer Guide
Note: Multimedia Call Center and Call Center Reporting are not available for BCM50.
For information about setting up CallPilot refer to the:
•
CallPilot Manager Set Up and Operation Guide
•
CallPilot 100/150 Telephone Administration Guide
•
CallPilot 100/150 Installation and Maintenance Guide
For information about configuring telephony resources, refer to the:
•
Business Communications Manager Programming Operations Guide
•
Norstar System Coordinator Guide
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