Enabling A Skillset - Nortel Call Center Set Up And Operation Manual

Enabling a skillset

After you set up a skillset, the skillset is disabled until you enable it.
Before you can enable a skillset you must:
• set up the skillset with a valid Control DN.
For information, refer to
• initialize the skillset mailbox.
For information, refer to
• record skillset mailbox greetings.
For information, refer to
• set up the Day and Night Routing Tables.
For information, refer to
To enable a skillset
1 Start CallPilot Manager.
2 Click the Call Center heading.
3 Click the Skillset List link.
The Skillset List page appears.
4 Click the Enable link for the skillset to you want to enable.
On the Skillset List page in the Status column the skillset changes from Disabled to Enabled.
A message appears that says what Service Mode the skillset is in.
Note: After you enable a skillset it is automatically in 24 hour mode. To change the
Service Mode of a skillset, refer to
"Setting up or changing a skillset" on page
"Initializing a skillset mailbox" on page
"Recording skillset mailbox greetings" on page
"Example of a Day Routing Table" on page
"Setting the Service Mode for skillsets" on page
Nortel Call Center Set Up and Operation Guide
Chapter 5 Setting up skillsets
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