Setting Up Or Changing A Skillset - Nortel Call Center Set Up And Operation Manual

50 Chapter 5 Setting up skillsets

Setting up or changing a skillset

You can record skillset properties in the table
Note: Before you can change a skillset you must disable the skillset and wait until there
are no calls in the skillset. You cannot change a skillset while it is in use.
To set up or change a skillset
1
Start CallPilot Manager.
2
Click the Call Center heading.
3 Click the Skillset List link.
The Skillset List page appears.
4 If you want to set up a skillset, click the Configure link for the skillset you want to set up
or
if you want to change a skillset, click the Properties link for the skillset you want to change.
The Skillset Properties page appears.
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"Call Center skillsets" on page 259.