Off-Premise Message Notification; About Off-Premise Message Notification - Nortel Call Center Set Up And Operation Manual

Chapter 7

Off-premise Message Notification

About Off-premise Message Notification

Off-premise Message Notification notifies you or a designated agent when there are new or urgent
messages in the skillset mailbox. You can receive Off-premise Message Notification at any tone
dial telephone number, pager or extension.
Note: Set up Off-premise Message Notification for non-business hours. Then
Off-Premise Message Notification does not consume a Reserved or voice channel during
busy periods.
You can receive notification of a message at a maximum of five different destination numbers.
When the number of retry attempts is reached for each destination number, the next number in the
series is called. For example, Call Center can call your car phone first when there is a message in
the skillset mailbox. If there is no answer, Call Center waits five minutes and calls your car phone
again. If there is still no answer, Call Center calls your car phone a third time. If there is no answer
after three calls, Call Center calls the your home phone. Call Center continues to call at five minute
intervals until the call is answered or all of the destinations are called three times.
Off-premise Message Notification, the Retry Intervals and Maximum Number of Attempts for
skillset mailboxes are assigned through the Class of Service settings in CallPilot Manager. Skillset
mailboxes have a default Class of Service of 1.
Class of Service 1 has these default settings for Off-premise Message Notification:
• Off-premise Message Notification enabled
• a Retry Interval of five minutes
• a Maximum Number of Attempts of 3
For information about changing Class of Service settings, refer to the CallPilot Manager Set Up
and Operation Guide.
You must assign start and stop times for phone and destinations. Off-premise Message
Notification begins when the start time is reached. Set the start time for a time when you are at the
destination number so that you are there to receive calls.
A person who receives a Off-premise Message Notification call can cancel Off-premise Message
Notification to their destination number. This is useful if a destination is incorrectly programmed
and a wrong party receives the calls.
The recipient of an Off-premise Message Notification call hears the following voice prompt:
"Message for (name of mailbox owner). To log on press ⁄. If you have received this call by
mistake, please press ¤.
After you set the Off-premise Message Notification parameters, Off-premise Message Notification
is enabled automatically.
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