Nortel Call Center Set Up And Operation Manual page 40

40 Chapter 4 Setting up Call Center agents
8 Select the Automatic Answer check box if you want calls to be force-delivered to the agent.
The default is not selected.
9 From the Missed Call Option list box select Make Not Ready (Return to Skillset) or
Automatic Logout.
10 From the Accepted Call Types list box select Voice, Multimedia or Both.
If you do not have Multimedia Call Center enabled, Accepted Call Types does not appear.
11 If you use Basic Call Center, from the Priority list box select a priority for the agent.
12 If you use Activity Codes, from the Activity Code Entry Type list box select Optional or
Prompted. The default is Optional.
13 Click the Submit button.
Note: Multimedia Call Center is not available for CallPilot 100/150
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