Lines; Skillset 5 - Nortel Call Center Set Up And Operation Manual
Nortel call center: operation guide
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (289 pages) ,
- Administration manual (191 pages)
Table of Contents
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244
Chapter 17 Examples of Call Center configurations
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Skillset 5
Skillsets 1 - 4 are unchanged. See:
•
"Skillset 1" on page 233
•
"Skillset 2" on page 236
•
"Skillset 3" on page 238
•
"Skillset 4" on page 240
Note: Multimedia Call Center is not available for CallPilot 100/150
Properties
Name
MWI DN
Method
Attendant Ext
Use previous __ calls to
calculate EWT
EWT Increase Allowed
Initial Call Duration
Activity Code Entry Type
Agents
N0008709 04
Outdial with pool PRI-A
MMCC
337
Least Busy
222
10
Enabled
00:03:00
Prompted
31, 35, 36
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