Line Administration; Setting The Answer Lines Status - Nortel Call Center Set Up And Operation Manual

Chapter 12

Line administration

Before Call Center can answer an incoming line, you must assign the line to be answered by a Call
Center skillset. Refer to
15 for information on how many lines you can configure for your call center. The line numbers can
be any line number from 1 to 500.
For each line that you want Call Center to answer, you assign:
• the line to be answered by Call Center
• the skillset that calls on this line go to
• the number of rings before the line is answered
You can record your line answering information in the table

Setting the Answer Lines status

The Answer Lines status determines whether Call Center answers the assigned lines. If the Answer
Line status is set to Yes, Call Center answers the lines assigned as Call Center and CallPilot
answers the lines assigned as AA. If the Answer Line status is set to No, neither Call Center nor
CallPilot answers lines.
To set the Answer Lines status
Pswd:
RETRY
Choose option
OPER
Atdt avail: N
CHNG
Business open: N
CHNG
Answer lines? N
CHNG
"Comparison of Basic, Enhanced and Professional Call Center" on page
Press ≤·°¤.
1
OK
Enter the Operator password, and then press OK.
Press OPER.
2
MODE
Press NEXT
3
NEXT
Press NEXT.
4
NEXT
Press CHNG.
5
NEXT
If you set Answer Lines to N the display shows Disabling...
If you set Answer Lines to Y the display shows Enabling...
Press ® to end the session.
6
"Line answering" on page
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268.