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Routing Tables - Nortel Call Center Set Up And Operation Manual

Nortel call center: operation guide
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Routing Tables

Chapter 17 Examples of Call Center configurations
Day Routing Table steps
1 - Greeting 1
2 - Distribute 01:30 (mm:ss)
3 - Greeting 3
4 - Go to Step 2
Night Routing Table steps
1 - Send to Skillset Mailbox
Nortel Call Center Set Up and Operation Guide
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