Nortel Call Center Set Up And Operation Manual page 177

4 If you want to use a Primary and an Alternate language, select the Enable Bilingual check
box. If you clear this check box alternate language prompts are not available.
Disabling bilingual operation affects:
• language designations for Automated Attendant greetings
• voice prompt selections for callers who use the Automated Attendant
• voice prompt selections for callers who transfer to mailbox greetings
5
Select a primary language from the Primary Language list box.
Prompting for the Automated Attendant and CCR Trees occurs in this language.
6
Select an alternate language from the Alternate Language list box.
The alternate language cannot be the same as the primary language.
7
Select the Canadian Pronunciation check box if you want voice prompts that include the
letter "z" to be pronounced "zed" instead of "zee". The Canadian Pronunciation check box
appears only if North American English is the primary or alternate language.
8 Click the Submit button.
Chapter 13 Setting up Call Center general properties
Nortel Call Center Set Up and Operation Guide
177