Notes About Installing The Call Center Reporting Application Server - Nortel Call Center Set Up And Operation Manual

its default (80), by entering the number of the port you want to use. If your reporting
application is installed on a different PC, you can leave the value at its default of 80. If you
do not know which port to use, ask your installer.
c
We recommend you do not change the values for the Control, Real-Time or Historical
Ports.
Click the OK button.
The Setup Complete screen appears.
12 Click the Finish button.

Notes about installing the Call Center Reporting Application Server

If you are running the Call Center Application Server and the RCC Web Host Client on the same
PC, ensure that they are configured to use different ports. By default the RCC uses 80 and the Call
Center Applications Server uses port 8088.
Ensure that you do not have a firewall blocking the ports used for the Application Server or the
RCC Client. The Call Center Application server uses ports 8088, 2222, 2223, 2224. RCC uses
ports 80, 3500, 6010, 6011.
Ensure that the RCC Client is pointing to the Call Center Application Server, not the CallPilot
itself. (Call Center Platform = BCM or Call Center Application Server)
If you use SSL in the Call Center Application Server, make sure the RCC Client is configured also
use SSL.
Chapter 2 About setting up Call Center
Nortel Call Center Set Up and Operation Guide
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