Changing An Ewt Table - Nortel Call Center Set Up And Operation Manual

Changing an EWT Table

1
Click the Expected Wait Time Table link.
The EWT Greeting Tables page appears.
2
Click the Change link for the table you want to change.
The EWT Greeting Table page appears.
3 Click the Change link for the EWT rule you want to change.
The Wait Time Interval page appears.
4 Modify the Wait Time Interval or select a different greeting.
5 Click the Submit button.
The changed EWT rule appears in the EWT Table.
Chapter 10 Setting up Routing Tables
Nortel Call Center Set Up and Operation Guide
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