Skillset 2 Properties - Nortel Call Center Set Up And Operation Manual
Nortel call center: operation guide
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (289 pages) ,
- Administration manual (191 pages)
Table of Contents
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Skillset 2 properties
Name
MWI DN
Method
Attendant Ext
Use previous __ calls to
calculate EWT
EWT Increase Allowed
Initial Call Duration
Activity Code Entry Type
Agents
Routing Tables
Chapter 17 Examples of Call Center configurations
Serv_Inst
334
Least busy
222
10
Enabled
00:03:00
Optional
1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14
Day Routing Table steps
1 - Greeting 2
2 - Distribute 01:30 (mm:ss)
3 - Greeting 3
4 - Go to Step 2
Night Routing Table steps
1 - Send to Skillset Mailbox
Nortel Call Center Set Up and Operation Guide
227
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Table of Contents
