Skillset 2 - Nortel Call Center Set Up And Operation Manual
Nortel call center: operation guide
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (289 pages) ,
- Administration manual (191 pages)
Table of Contents
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Chapter 17 Examples of Call Center configurations
Skillset 2
Properties
Name
MWI DN
Method
Attendant Ext
Use previous __ calls to
calculate EWT
EWT Increase Allowed
Initial Call Duration
Activity Code Entry Type
Agents
Routing Tables
N0008709 04
Support
334
Least Busy
222
10
Enabled
00:03:00
Prompted
21, 22, 6, 7, 8, 9, 10, 11, 12, 13, 14, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32,
33
Day Routing Table steps
1 - Greeting 2
Advanced Caller Input: Table 2
2 - Distribute 00:50
3 - Greeting 10
4 - Distribute 00:50
5 - EWT Table 1
Basic Caller Input:
9 = Transfer to skillset mailbox
6 - Distribute 00:50
7 - Greeting 11
8 - Distribute 01:20
9 - Greeting 7
Basic Caller Input:
9 = Transfer to skillset mailbox
10 - Go to step 2
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