Nortel Call Center Set Up And Operation Manual page 99

Nortel call center: operation guide
Hide thumbs Also See for Call Center:
Table of Contents

Advertisement

To set up Off-premise Message Notification to more than one
destination
You can receive notification of a message at a maximum of five different destination numbers.
The following steps show you how to enter a phone number destination and then add a pager
destination for the first time.
Msg notify
ADMIN
SELECT
Destination:
PHONE
EXT
PAGER
Ph:
RETRY
OK
<x>
ADD
OK
Start: hhmm:
RETRY
OK
<start time>
RETRY
AM
PM
Chapter 7 Off-premise Message Notification
·°⁄.
1
Press
Follow the voice prompts or the display button options to open the
skillset mailbox.
2
If you use the CallPilot interface:
Press °fi to open the Mailbox Tools
Press NOTIF or ¤ to open the Off-premise Message
Notification menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press ADMIN or °
Press fl to open the Off-premise Message Notification
menu
Go to step 3
Press ADMIN or ⁄ to set up Off-premise Message Notification.
3
Press PHONE or ⁄ to choose a destination phone number.
4
Enter the destination phone number and press OK or £. The
5
destination phone number cannot be longer than 30 digits.
Press OK or £ to accept the destination phone number,
6
represented by <x>
or
press ADD or ¤ to add special characters and use your dialpad or
follow the voice prompts to add characters.
7
Enter the start time for Off-premise Message Notification. This is a
four-digit field. Any single-digit hour and minute must be preceded
by a zero.
Press AM or ⁄
8
or
PM or ¤.
Nortel Call Center Set Up and Operation Guide
99

Advertisement

Table of Contents
loading

Table of Contents