Assigning Several Agents To A Skillset - Nortel Call Center Telephone Administration Manual

108 Chapter 8 Setting up agents
Agent added
Add Agent
INDIV RANGE

Assigning several agents to a skillset

You can save time by adding several agents to a skillset at once. Agents that are already assigned to
the skillset are not added again.
To assign several agents to a skillset
Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT
Status: xxxxxxx
CHNG
Skillset Admin
PARM AGENT ROUTE
Agent-Skillset
ADD DEL
Add Agent
INDIV RANGE
Start agent:
RETRY
End agent:
RETRY
N0025637 01
13 This display appears briefly.
14 Press ® to end the session
QUIT
or
press INDIV to add another agent and follow steps 10 through 13.
Press ≤·°‹.
1
OK
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press SKILL.
4
5 Enter the number of the skillset you want to assign several agents
OK
to and press OK.
6 The display shows whether the skillset is enabled or disabled.
NEXT
You must disable the skillset before you make changes to it. For
how to disable a skillset refer to
Press NEXT to continue.
Press AGENT.
7
Press ADD.
8
VIEW
Press RANGE.
9
QUIT
10 Enter the ID number of the first agent you want to assign and press
OK
OK.
11 Enter the ID number of the last agent you want to assign and press
OK
OK.
"Disabling a skillset" on page 48.