Recording A Call Center Greeting - Nortel Call Center Telephone Administration Manual

36 Chapter 4 Call Center greetings
Transfer greeting
Non-business hours greeting Your non-business hours greeting will be played after your business is

Recording a Call Center greeting

Before you record a greeting, write the greeting out so that you include everything that you want to
say.
We recommend that you record greetings that are a maximum of 20 seconds long. If your greetings
are longer than 20 seconds, callers must wait in a skillset a longer time before they hear another
greeting.
To record a Call Center greeting
Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL
CC Admin
GRTG PARM
CC greeting:
RETRY
CC greeting: x
RETRY PLAY
Record greeting:
RETRY
Accept greeting?
RETRY PLAY
N0025637 01
A transfer greeting lets a caller transfer their call.
"Please press 1 to leave a message and one of our agents will return your
call. Press 2 to return to the previous choices."
closed:
" You have reached Bridgestone Computers. Our hours of service are
Monday to Friday from 8:00 until 12:00 and 1:00 until 5:00. To leave a
message, please press 0. An agent will return your call when we re-open.
Thank you for calling. "
≤
1
Press
OK
Enter the Call Center Administrator mailbox number and
password, and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press OTHR.
4
OTHR
Press GRTG.
5
Enter the number of the greeting you want to record and press OK.
6
OK
Lift the handset and press REC.
7
REC
8 Record your greeting using the telephone handset.
OK
Do not use handsfree.
When you are finished press OK.
Press PLAY to listen to the greeting
9
OTHR
or
press RETRY to re-record the greeting.
·°‹.