Error Code; Measure Against E025-0X10 / E025-0X688 Occurrences - Canon imageRUNNER ADVANCE C3330 Series Troubleshooting Manual

Error Code

Copier Color | iR-ADV C3330/C3325/C3320 Series |

Measure against E025-0x10 / E025-0x688 occurrences

[Symptom]
E025-0x10 / E025-0x68 may occur during the installation or the operation of device.
-E025-0x10: Bottle Motor error (x=1: Y, 2: M, 3: C, 4: Bk)
-E025-0x68: No toner detection error (x=1: Y, 2: M, 3: C, 4: Bk)
[Cause]
There are some causes. Perform a measure according to the cause.
-Check a measure [A] / [B] / [C] / [D] when E025-0110/0210/0310/0410 occurs during the installation.
-Check a measure [A] / [C] when E025-0110/0210/0310/0410 occurs during the operation.
-Check the measure [D] when E025-0168/0268/0368/0468 occurs during the installation.
[Service work]
[Caution] E020-0xA8 (x=1: Y, 2: M, 3: C, 4: Bk) occurs due to the oversupply of toner if the rotation checking of Bottle Motor is
performed few times by Service mode > Mode List > COPIER > FUNCTION > PART-CHK > "MTR" after performiong a measure.
1) Remove the Bottle Drive Unit referring [Removing the Bottle Drive Unit].
Removing the Bottle Drive Unit
-Checking measure A) is required at the time of opening the Front Door.
-Checking measure D) is required at the time of removing the ITB Unit.
-Checking measure B) is required at the time of removing the First Delivery Tray.
-Checking measure C) is required at the time of removing the Black and Magenta of Toner Bottle Mount (Lower).
2) Choose a measure according to the cause and perform it.
-Check a measure [A] / [B] / [C] / [D] when the E025-0110/0210/0310/0410 occurs during the installation.
-Check a measure [A] / [C] when the E025-0110/0210/0310/0410 occurs during the operation.
-Check the measure [D] when the E025-0168/0268/0368/0468 occurs during the installation.
A) Check if the drive of Bottle Motor is unlocked.
A-1) Check if the Lock Arm returns to the original position by the spring pressure after pressing the tip [a] of Lock Arm with a
figure.
E025-0110 occurs when the left side Lock Arm does not return, E025-0310 occurs when the right side Lock Arm does not return.
If the Lock Arm does not return [b], proceed on to Step A-2).
If the Lock Arm returns to the original position, check another measure.
A-2) Remove the First Delivery Tray referring [Removing the Bottle Drive Unit].
A-3) Press the boss of Lock Arm (front side), which located on the side of Bottle Mount, into the hole of Lock Arm (rear side) to
check if the pressed portion does not come away and the spring [b] does not come off.
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