Internet/Intranet Connection - Xerox WorkCentre 5230A System Administration Manual

Internet/Intranet Connection

This section explains the troubleshooting procedures and restrictions while using
Internet and intranet connections.
Troubleshooting
The possible problems and actions are as follows.
When you cannot connect to the Internet/intranet
Authentication service on a
remote server is not
supported on the machine.
The remote cooperation
service and the machine
model options do not match.
The IP address is not set
correctly.
The IP gateway address is
not set correctly.
The subway mask is not set
correctly.
The DNS server address is
not set correctly.
The DNS server address
cannot be resolved.
The address to bypass proxy
server setting is incorrect.
The connected server or
proxy server is down.
The network drops out or is
disconnected.
Cannot communicate due to
the load on the server
application.
Problem
Basic authentication only is supported on the machine.
NTLM/digest is not supported. Change to authentication
using SSL as security considerations require.
If using remote services, purchase the corresponding
product, model, or options as necessary.
Check the IP address setting. If the IP address is not set
correctly, supply a fixed IP address, or use DHCP or Autonet
to assign an IP address.
Enter the correct IP gateway address if connected to a proxy
server or a web server through an IP gateway.
Enter the correct subway mask that matches the operating
environment.
Check the DNS server address.
Set the DNS server for resolving addresses.
• When using a proxy server:
• When not using a proxy server:
Check whether only the address to bypass proxy is specified.
If the server is accessed using a direct IP address while
specifying an address to bypass proxy in FQDN format, the
registered server does not become an excluded object.
Therefore, an IP address can be used as the bypass proxy
address. Similarly, if the server is accessed using FQDN
format while specifying a direct IP address for the bypass
proxy address, the registered server does not become an
excluded object. Therefore, an FDQN format can be used as
the bypass proxy address.
Check that the server or proxy server you wish to connect to
is operating normally.
Check the network cable connections. A spanning tree
environment is recommended to construct a strong
environment against network interruptions.
Wait a while and try again.
Enter the DNS server address for resolving the proxy
server address.
Enter the DNS server address for resolving the recipient
addresses.
Network-related Problems
Action
387