Internet/Intranet Connection Problems - Xerox DocuCentre-III C4100 Manual

Symptom
Cannot transmit e-mail (e-
mail notification service and
E-mail)

Internet/Intranet Connection Problems

The possible causes and remedies for problems when connecting to the Internet or
intranet.
When connection to the Internet/Intranet fails
The authentication feature
used on the remote server is
not supported by the
machine.
The IP address is incorrect.
The IP gateway address is
incorrect.
The subnet mask is incorrect. Set the correct subnet mask corresponding to the
The DNS server address is
incorrect.
The DNS server selected
cannot resolve the address.
Is the E-mail address for the machine configured?
Is [E-mail Notification Service] set to [Enable]? (For mail
notice)
Is [Send E-mail] set to [Enabled]?
Is the IP address for the SMTP server configured correctly?
Are the notification items for transmission set correctly? (For
mail notice)
Confirm the settings on the property screen using
CentreWare Internet Services.
Is the destination address entered correctly?
Is the SMTP server operating properly?
Check with your network administrator.
Cause
Only Basic Authentication is supported by the machine. The
machine does not support NTLM/digest. For security
purposes, use the authentication feature using SSL.
Confirm the IP address. If the IP address is not correct,
either set the static IP address or resolve the IP address
using DHCP or Autonet.
Set the correct IP gateway address when connecting to the
proxy server, or a Web server through the IP gateway.
environment you use.
Confirm the DNS server address.
Select a DNS server that can resolve the address.
When connecting through the proxy server
Set the IP address of a DNS server that can resolve the
address of the proxy server.
When connecting not through the proxy server
Set the IP address of a DNS server that can resolve the
destination address.
Network-related Problems
Remedy
Remedy
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