Xerox WorkCentre 5230A System Administration Manual page 414

15 Problem Solving
Code
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During data transfer via SMB using the Scan to PC service, an error occurred
because the save location or file name specified for the scanned image had one
of the following problems.
• The specified save location does not exist on the server.
• Illegal characters are used in the save location or the file name.
• Because the specified save location has the Distributed File System (DFS)
settings, it is linked to other shared folders.
Take one of the following actions:
• Check if the save location is correct.
• Check if the specified file name is available on the SMB server.
• Check the Distributed File System (DFS) settings. The DFS settings can be
checked using the following steps:
1. Select [Start] > [Programs] > [Administrative Tools] > [Distributed File
System].
2. Select the specified save location from the left side frame of the
[Distributed File System] window, and then check the target information
displayed on the right side frame of the window.
3. Specify the SMB server, shared name, and save location based on the
information you checked in step 2.
During data transfer via SMB using the Scan to PC service, the file name or
folder name could not be retrieved.
Check the access privilege to the SMB server.
During data transfer via SMB using the Scan to PC service, the suffix of the file
name or folder name exceeded the limit on the SMB server.
Change the file name or destination folder on the SMB server. Or, move or
delete the files from the destination folder.
During data transfer via SMB using the Scan to PC service, the scanned image
file could not be created on the SMB server due to one of the following reasons:
• The specified file name already exists on the server.
• The specified file name is already used.
• The specified file name already exists as a directory.
• Illegal characters are used in the file name.
Take one of the following actions:
• Check if the specified file name can be used in the save location.
• Check whether or not the specified file name has been used by another user.
• Check whether or not the specified file name has been used for another file or
folder.
During data transfer via SMB using the Scan to PC service, a lock folder could
not be created on the SMB server due to the following reason:
• The specified lock folder already exists.
Take one of the following actions:
• If any lock directory (.LCK) exists in the forwarding destination, manually
delete it, and then try again.
• Check if the same name is being used for another folder.
During data transfer via SMB using the Scan to PC service, a folder could not be
created on the SMB server because the same folder already exists.
Check if the specified name is being used for another file or folder on the SMB
server.
Description and Remedy