Packing The Mx480 Router For Shipment - Juniper MX480 Hardware Manual

3. Provide the following information in your e-mail message or during the telephone call:
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
4. The support representative validates your request and issues an RMA number for return of the
component.
5. Pack the component for shipment.

Packing the MX480 Router for Shipment

To pack the router for shipment:
1. Retrieve the shipping crate and packing materials in which the router was originally shipped. If you do
not have these materials, contact your Juniper Networks representative about approved packaging
materials.
2. On the console or other management device connected to the master Routing Engine, enter CLI
operational mode and issue the following command to shut down the router software. (If two Routing
Engines are installed, also issue the command on the backup Routing Engine.)
user@host> request system halt
Wait until a message appears on the console confirming that the operating system has halted.
For more information about the command, see request system halt.
3. Wrap and fasten one end of the ESD grounding strap around your bare wrist, and connect the other
end of the strap to the ESD point on the chassis.
4. Shut down power to the router by pressing the AC input switch or DC circuit breaker for all power
supplies to the off (O) position.
5. Disconnect power from the router.
6. Remove the cables that connect to all external devices.
7. Remove all field replaceable units (FRUs) from the router.
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