General Data Capture - Avaya Communication Server 1000 Installation And Commissioning Manual

Troubleshooting WLAN IP Telephony installations
4. Change to the directory where the logs are stored.
5. Determine the date stamps of the log files that cover the time frame for the problem
6. For a log file, run the command:
7. For the same log file, run the command:
8. Repeat
9. End the telnet file capture.
10. Zip the capture and send it to Avaya.

General data capture

Before you run the show run-config or debug commands, enable text capturing on your Hyper
terminal or Telnet application that you use to access the WLAN Security Switch 2270.
Multiple times is better—copy and paste the following commands on the WLAN Security Switch
2270 CLI, rather than typing them individually. The screen begins scrolling with output as soon
as you type the commands.
• show run-config (from all WLAN Security Switch 2270s)
• show tech support
• show msglog
The wired sniffer must sniff the Gig port of the WLAN Security Switch 2270. No capture filter
is required; get everything.
Obtain the wireless capture from the channel that the handsets currently use. Configure the
wireless sniffer to capture from only one channel. To determine which channel, first show the
client summary. Look for the MAC of the client showing status associated and note the name of
the AP beside it. To see the channel that the AP operates on, show the advanced 802.11b
summary.
Follow the steps in
to send to Avaya for analysis.
Obtaining the wired and wireless captures
1. Run the command:
250 Avaya WLAN IP Telephony Installation and Commissioning
For more information, see the appropriate system documentation.
scenario:
ll
rdopen log000xx.rpt
The response from the SS is Reading log000xx.rpt.
rdall
6 on page 250 and
Obtaining the wired and wireless captures
7 on page 250 for each log file.
on page 250, to capture data
November 2010