Avaya Communication Server 1000 Installation And Commissioning Manual page 178

Troubleshooting
Message
Not Installed!
Payload Malfmd
Press End Call
Restart Command
RTP Open Failed
Select License
Server Busy
Server Unavailable.
Restarting... (For the Avaya
6120/6140 WLAN Handset
only)
178 Avaya WLAN IP Telephony Installation and Commissioning
Description
A required software
component is missing.
The handset cannot
understand an encrypted
message from the VPN Server
(or vice-versa). This is likely to
be a mismatch in the security
parameters such as preshared
key, Diffie-Hellman group,
hash and encryption
algorithms.
The call has ended.
The wireless handset received
a restart command from the
Call Server.
The handset is unable to open
the requested RTP or RTCP
socket.
The correct protocol has not
been selected from the license
set.
Wireless handset is attempting
to download from a TFTP
Server that is busy
downloading other devices
and refusing additional
downloads.
An error caused the handset to
lose the call. It is trying to
restart and return to standby
mode.
Action
Configuration Cradle match
the address of the VPN
server.
Check that all required
software files are on the
TFTP Server, if over-the-air
downloading is being used. If
the error repeats, contact
Avaya Technical Support.
Check the Diffie-Hellman
group, the phase 1 and
phase 2 hashes, and
encryption configuration.
Press the Power Off/End
Call key to return to standby
mode.
None. The wireless handset
automatically restarts in a
few seconds.
Reboot the handset. If the
error repeats, contact Avaya
Technical Support.
Using the administrative
menus, select one license
from the license set to allow
the wireless handset to
download the appropriate
software.
None. The wireless handset
automatically retries the
download every few
seconds.
Occurs during Restart on
Error mode. The handset is
attempting to register with
the PBX and resume normal
operation. Error details may
be available through the
November 2010