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14 Problem Solving
Error Code
C P F S M O
027-591
027-599
027-701
027-702
027-703
027-704
027-705
027-706
027-707
027-708
027-709
027-710
027-711
14
027-712
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
500
Category
O
O [Cause]
[Remedy] Set the password for the user.
O
O [Cause]
[Remedy] Execute the operation again. If the error still is not
O [Cause]
[Remedy] Connect the network cable securely if the cable is
O O
[Cause]
[Remedy] Register the certificate for the recipient on the machine.
O O
[Cause]
[Remedy] Register a valid certificate for the recipient on the machine.
O O
[Cause]
[Remedy] Confirm the path to the recipient's certificate, and register
O O
[Cause]
[Remedy] Specify a valid certificate for the recipient.
O
[Cause]
[Remedy] Import the S/MIME certificate corresponding to the mail
O
[Cause]
[Remedy] Ask the sender to issue a new S/MIME certificate, and
O
[Cause]
[Remedy] Import a reliable S/MIME certificate to the machine.
O
[Cause]
[Remedy] Import a new S/MIME certificate to the machine.
O
[Cause]
[Remedy] Ask the sender to send the e-mail with an S/MIME
O
[Cause]
[Remedy] Import the sender's S/MIME certificate to the machine, or
O
[Cause]
[Remedy] Ask the sender to send the e-mail with a valid S/MIME
Cause and Remedy
SMB protocol error. Users are restricted. A blank
password is invalid.
SMB protocol error.
resolved, contact our Customer Support Center.
The network cable is disconnected from the machine.
disconnected.
The specified recipient's certificate does not exist.
The specified recipient's certificate has expired.
The CA certificate of the specified recipient's certificate
does not exist.
the required CA certificate on the machine.
The specified recipient's certificate has been revoked.
Unable to find the S/MIME certificate associated with the
machine's e-mail address when sending e-mail.
address to the machine.
The S/MIME certificate associated with the machine's e-
mail address has expired when sending e-mail.
then import the certificate to the machine.
The S/MIME certificate associated with the machine's e-
mail address is not reliable when sending e-mail.
The S/MIME certificate associated with the machine's e-
mail address has been discarded when sending e-mail.
No S/MIME certificate is attached to the received e-mail.
certificate attached.
No S/MIME certificate could not be obtained from the
received e-mail.
ask the sender to send S/MIME signature mail with an S/
MIME certificate attached.
The received S/MIME certificate has expired, or is an
unreliable certificate.
certificate attached.
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