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Category
Error Code
C P F S M O
027-529
027-530
027-531
027-532
027-533
027-543
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
O
[Cause]
The machine failed to transfer data using SMB of the Scan
to PC service because an unexpected error has been
received from the SMB server, or an unexpected internal
error has occurred on the machine.
[Remedy] Log into the server from another computer using the same
user name, to confirm whether a file can be written into the
same save location on the server. If the error still is not
resolved, it may be an internal error. Contact our
Customer Support Center.
O
O [Cause]
There are duplicate file names.
[Do Not Save] is set as a handling method when names
are duplicated for scanned files.
[Remedy] Set the process to be executed when file names are
duplicate to other than [Do Not Save].
O
O [Cause]
Detected an incorrect filing policy (when add was selected)
after connecting to the server.
[Remedy] When [Rename New File] is set as the process to be
executed when file names are duplicate, confirm that the
file format is not multi-page.
O
O [Cause]
Failed to access the NEXTNAME.DAT file.
[Remedy] When [Rename New File] is set as the process to be
executed when file names are duplicate, check the
NEXTNAME.DAT file is correct.
O
O [Cause]
An internal error occurred.
[Remedy] Execute the operation again. If the error still is not
resolved, contact our Customer Support Center.
O
[Cause]
The SMB server (NetBIOS) name is invalid.
[Remedy] Check whether the server name of the SMB server is
correct.
Cause and Remedy
Error Code
14
497
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