Retrieving Network Traffic Logs - Avaya XT Series Deployment Manual

Troubleshooting the Avaya Room System XT Series
Field Name
Enable import
Enable export
Password
Netlog >
Enabled
User Name
Password
FTP Enable
export
System Log >
Enabled
Profiler >
Enabled
3. From the web interface only, select Save.
Related links
Retrieving XT Series Logs

Retrieving Network Traffic Logs

About this task
This procedure describes how to retrieve log files that provide information about network status as
you perform an action or during a specific call. This is necessary when contacting customer
support with network traffic problems, such as poor video quality caused by increased packet loss.
The files are in the standard libpcap format supported by most network analysis tools.
Before you begin
• Ensure the XT Series system is reachable by the computer you intend to use for retrieving
logs.
• Enable the netlog functionality (see
page 255).
• We recommend cleaning old logs from the RAM. If there is not enough room on the RAM,
retrieving logs is automatically stopped.
August 2020
Description
Enable/disable import of configuration files from Avaya Meetings
Management.
Enable/disable export of configuration files to Avaya Meetings Management.
A password can be specified to access exported data.
Enables the functionality to create a net log which provides a trace of the
device's network status and traffic while you perform an action or during a call,
to help with troubleshooting. You start the trace log from the web interface just
before the action your want to troubleshoot (see
Logs on page 256).
To retrieve the log from the web interface, you must enter a username and
password (see Retrieving Network Traffic Logs
username is CustomerSupport and the default password is 5678.
Enable the log file to be exported to a remote FTP server when configured
from a command line console by a customer service representative.
Enables the functionality to create a system log which records system internal
system activities and a memory dump (see
Packages on page 258).
Enables the functionality of a deeper log, including low level firmware threads
(see Retrieving Customer Support Packages
system performance significantly. Enable only when instructed to do so by a
customer service representative and disable it as soon as you complete the
troubleshooting action.
on page 255
Enabling System Logs and Remote Initialization
Deployment Guide for Avaya XT Series
Comments on this document? infodev@avaya.com
Retrieving Network Traffic
on page 256). The default
Retrieving Customer Support
on page 258). This slows
on
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