Customer Questionnaire (Example) - Suzuki GRAND VITARA Owner's Manual

10E-9 Keyless Start System:
Step
3 1) Inspect and repair basic parts referring to "Keyless Start
System Symptom Diagnosis: ".
Is there faulty condition?
4 1) Check for intermittent problems referring to "Intermittent
and Poor Connection Inspection: in Section 00".
Is there any faulty condition?
5 1) Confirm if the problem is solved and the keyless start
system is free from any abnormal conditions. If what has
been repaired is related to the DTC, clear the DTC once
and then confirm that no DTC is indicated.
Is there any problem symptom, DTC or abnormal condition?

Customer questionnaire (example)

Customer s name:
Date of issue:
Problem Symptoms
Frequency of Occurrence
Environmental Condition
Diagnostic Trouble Code
Action
Model: VIN:
Date Reg: Date of problem:
Engine can not be started by turning Ignition knob
switch
All doors can not be locked / unlocked by all of
request switches
Other
Continuous / Intermittent (
/ Other
Weather:
Fine / Cloudy / Rain / Snow / Other
Temperature:
Stopping near area where intense radio waves are
emitted such as TV station, radio station, etc.
Yes / No
First check:
Normal code / malfunction code (
Second check:
Normal code / malfunction code (
Yes
Repair or replace
malfunction part(s), and
go to Step 5.
Repair or replace
malfunction part(s), and
go to Step 5.
Go to 2) of Step 1 and
perform trouble
diagnosis again.
Mileage:
times a day, a month)
( F )
No
Go to Step 4.
Go to Step 5.
End.
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